FAQs

  • Assessments and therapy services are available to anybody in Australia over the age of 18 years. Please make an enquiry for assessments of those under 18 years.

  • Individuals are welcome to self-refer to Minds Matter via the contact page.

    Minds Matter does not require a referral from a health practitioner, however, referrals are welcome. This can be particularly helpful where you are currently involved with your GP or other health provider who can provide a handover/ relevant background information to support your assessment. We also welcome the opportunity for shared care and collaborative discussions with other supports where a client consents.

    Health professionals, please initiate a referral via the contact page.

  • Minds Matter is currently accepting new assessment referrals, with initial appointment times typically available within 3 weeks.

    Please note: At the moment, Minds Matter is only accepting new clients for Assessments and Next Chapter Support sessions. There is currently no capacity for ongoing therapy, but you’re very welcome to get in touch if you’d like to enquire about the waitlist

  • Assessments: Fee structures vary by assessment type. Please see fees listed with each assessment type.

    For assessments, the full fee is required to secure an appointment time. In the event of a cancellation or reschedule (at least 72 hr in advance), this can be transferred for use on a future appointment. Please see 'cancellation and attendance policy' for more info.

    Minds Matter is not a bulk billing service. Medicare rebates are not currently available for assessments. HICAPS is not available, however, you may be able to access private health insurance rebates- please speak with your insurance provider directly.

    Therapy and Next Chapter Support: Sessions are billed at $280/ 50 min. Medicare rebates will be available for up to 10 sessions per calendar year with a Mental Health Treatment Plan. The current rebate for a 50-minute session with a clinical psychologist is $145.25. Many private health insurance plans also cover psychological treatment, but this varies per provider, so best to check with them directly. 

    In the interest of equity this fee has been set below the recommended fee of $315 suggested by AAPi (Australian Association of Psychologists Inc)'s 2024-2025 Schedule of Recommended Fees.

  • Please note: At the moment, Minds Matter is only accepting new clients for Assessments and Next Chapter Support sessions. There is currently no capacity for ongoing therapy, but you’re very welcome to get in touch if you’d like to enquire about the waitlist

    Emily provides therapy to both youth and adult clients with a wide range of presentations, including anxiety disorders (including OCD), low mood and depression, life transitions and adjustments, burnout, and exploring self identity. Emily recognises the need for a neuroaffirming, flexible approach to therapy and is able to use a range of evidence based therapeutic approaches with clients to help work toward their goals.

    Emily also offers practical, skills based approaches to supporting clients’ mental health and wellbeing. This can be especially helpful in periods of burnout and overwhelm. Often, talking therapy can fall short for neurodivergent folk (diagnosed or self identifying!) who are prone to intellectualising their experiences and masking their true feelings. In these cases, Emily draws on her experiences in Dialectical Behavioural Therapy (DBT) and neuroaffirming frameworks to support clients to build and implement practical strategies that harness their strengths and work for them. This may be emotional regulation skills, executive functioning skills (think time management, keeping track of to-do lists etc), sensory skills, and coming up with creative systems and processes that help overcome the unique challenges someone may be facing.

  • No. Clinical psychologists do not prescribe medication, but can provide a detailed report to support medication discussions with your doctor or psychiatrist.

    If you are interested in or looking to start medication, you should seek a referral to a psychiatrist via your GP.

  • Emily provides post-diagnostic support for those that feel they will benefit. This typically looks like short to medium term intervention focused on supporting clients to better understand their diagnosis and what this means for them, as well as implementing recommendations from the assessment.

    Feedback sessions are charged at a rate of $280/ hour and can be completed via telehealth (video) or phone call.

    In the interest of equity this fee has been set below the recommended fee of $315 suggested by AAPi (Australian Association of Psychologists Inc)'s 2024-2025 Schedule of Recommended Fees.

  • All sessions run via encrypted telehealth video conferencing. You will require access to a private, safe space with a computer or iPad/tablet (or smartphone, however, this can be limiting) and reliable internet connection. Clients are sent an email with the videolink to be used ahead of the appointment time.

    Click here to access our Asessment 101 factsheet - PDF

  • Fear not. Getting your head around the assessment process and deciding what works best for you can be overwhelming and confusing! Before booking an assessment, you are able to book in a free 10 minute call to discuss any questions or concerns. It is important that you feel safe and comfortable! Please send a message via the contact page to book this in. You are also welcome to send through any questions in writing via the contact page if that is easier for you.